we provide customized services such as system design、layout design, engineering, software development according to customer’s special requirements , and offer CE certificate.
2、OEM & ODM services are acceptable
1) Provide technical advice and related technical solutions for customers free of charge.
4. After-sales Services:
1) Quality Warranty:
One-year warranty period shall be provided to any client who buys our products and related accessories. The following promises are valid within the warranty period which is calculated from time or date when the client or consumer takes delivery of machine, opens case, inspects machine and receives with signature. We promise to guarantee free replacement within one month, and guarantee free repair within one year. Client may enjoy free replacement within one month if any of following occurs:
1)The machine is broken in course of transportation;
2)Motor and frequency converter are burnt out;
3)The key part or main disk of the machine is seriously in failure.
2) Service Promises:
A. We shall make prompt response to any problem about the machine within 24 hours if you have. B. We shall provide 6-day 8-hour services for all our clients and subscribers, and shall provide trouble-shooting solutions until the fault is completely eliminated. C. If the equipment is found any fault or problem, please do not hesitate to notify us the details about faults, caused reasons and status. We shall do our great efforts to solve according to following terms: a. Common faults: Common faults refer to failure of non critical parts or improper configuration that effects partial operation or leads to Inconvenience of machine operation. We shall solve such problems by email or posting parts by courier. b．Serious faults： Serious faults refer to failure of key parts or improper configuration that influence running or operating of machine widely. We shall firstly diagnose reasons of faults by email or phone, then, shall send replacement of parts by courier, until solve the problems. Courier freight shall be for our account within quality warranty period.
3) Shipping Services:
we provide shipping services to deliver the ordered equipment to buyer’s office by express courier, or by air flight to buyer’s destination airport, or by ocean to buyer’s destination sea port at buyer’s option.
4) Accessory & Spare parts Supply
We provide all accessories and spare parts of the equipment at lowest cost and deliver accessories and spare parts within three working days after receiving payment.